How do I know if an item I want is available?The availability of each Hasbro Pulse item is shown on its product description page. Most in stock items are dispatched (leave our fulfillment center) within 2 business days (Monday through Friday, excluding bank holidays in the UK) of when the order is placed.
We will deliver pre-order items as soon as they become available.
The availability of any item we sell is subject to change.
What exclusives do you have planned for the future?We are always working on adding new exclusives, so we suggest checking our exclusive category page regularly.
Where can I find more information on an item?On each product description page, we describe the item, highlight its special features, show its availability, and offer delivery details. In addition, we suggest similar items or accessories you might like. If you have a specific question that cannot be answered with the information provided, we’re here to help.
You can contact customer services at Contact Us or via email at email@example.com.
Pre-OrderWe are happy to offer select pre-order items. Though these items are not yet available for delivery, we provide an estimated date on each product description page of when such Products are expected to be available (subject to change).
At the time of your order for a pre-order item, we authorize your card on file to ensure that it is valid and has funds available. Nothing is collected at this time for pre-order items, and this authorisation will disappear in a matter of days (time depends on your card issuer). We only collect for pre-order purchases when the product is about to be delivered. If there are any issues with your order, we will send you an email.
What if a Product I ordered is missing parts or instructions?If an item you ordered is missing parts or instructions, please contact our customer services at Contact Us or via email at firstname.lastname@example.org.